Inspiring social impact CEO, Nancy Lublin of DoSomething.Org has recently launched a 24/7 nationwide, crisis intervention hotline to conduct its conversations (to mostly teenagers) exclusively by text.
Lublin explains why:
"People who spent their high-school years chatting with friends on landlines are often dismissive of texting, as if it might be a phase one outgrows, but the form is unparalleled in its ability to relay information concisely. The act of writing, even if the product consists of only a hundred and forty characters composed with one’s thumbs, forces a kind of real-time distillation of emotional chaos".
Her critical insight is that tapping out a text message acts as a behavioral buffer, providing distance between a person and intense, immediate, and often impulsive feelings.